Frequently asked questions about the Printline Bundles app for Shopify. If your question is not answered here, write to info@satorisoul.de.

Setting up

The discount does not apply at all

Check that you created an automatic discount, not a discount code. Printline Bundles only works as an automatic discount, because the customer should never have to type anything for a quantity bundle to work.

In Shopify: Discounts → Create discount → Automatic discount → Printline Bundles. If the page you are on says “Customers must enter this code at checkout”, you are in the wrong place.

The discount still does not apply

The product type has to match exactly. The comparison is character for character, including capitals and singular/plural:

Rule says	Product says	Result
T-Shirt	T-Shirt	applies
T-Shirt	t-shirt	does not apply
T-Shirt	T-Shirts	does not apply

Open one of the products you expect to be discounted, look at the Product type field, and copy that value into the rule exactly as it appears there.

Where do I set the quantity tiers?

On the discount itself. Create the automatic discount first, and the tier editor appears on that discount’s page — product type, quantity threshold, and percentage. Each discount can hold several rules, one per product type.

No banner appears on my storefront

The discount and the banner are two separate things. The discount works on its own; the banner has to be placed in your theme:

1. Online Store → Themes → Customize
2. Add block on the page where you want it — cart, product page, or any page for the store-wide version
3. Pick the Printline Bundles block and save

The banner only renders when a matching discount is active. If your discount is scheduled for later or expired, the block stays empty by design.

Two banners appear on the same page

You have both the cart drawer app embed and the store-wide block switched on, and both are rendering. Turn one off: Online Store → Themes → Customize → App embeds for the drawer, or remove the store-wide block.

How the discount behaves

Do the tiers stack on top of each other?

No. The highest tier the customer has reached applies, once. With tiers at 2 items for 10% and 3 items for 15%, a cart of 3 gets 15% — not 25%.

Do different colours and sizes count together?

Yes. The quantity is added up across every cart line whose product type matches. One red shirt plus one blue shirt is a quantity of two, and the discount then applies to both lines.

Can one discount cover more than one product type?

Yes. Add one rule per product type inside the same discount. Each rule counts its own quantity independently — shirts do not push hoodies over their threshold.

Can I target a collection, a tag, or specific products instead?

Not at the moment. Printline Bundles matches on product type only. If you need a bundle across a collection, the workaround is to give those products a shared product type.

We are aware this is a real limitation — tell us what you need it for and it goes on the list.

Does it combine with my other discounts?

That is controlled by Shopify, not by this app, in the Combinations section of each discount. Two things worth knowing:

• To combine with an order discount or a shipping discount, tick those boxes in Combinations on both discounts.
• Only one product discount applies per cart line by default. If another product discount already covers the same item, they will not both apply. Combining two product discounts on the same line requires Shopify Plus.

Banner display

The banner still shows my old tiers

The banner reads from a copy of your rules that is rebuilt whenever a discount is saved. If you changed something and the banner did not follow, open the discount and save it again — that rebuilds the copy.

The banner looks too dark, or clashes with my theme

That is a design choice, not a fault. Open Banner settings in the app and pick a different one of the 20 designs — several are light, several are deliberately dark. Size, alignment and colours are adjustable there too.

Print on demand

Does this work with Printful, Printify, Gelato or podOS?

Yes, and this is the reason the app exists. Printline Bundles discounts the real line items in the cart. It never replaces them with a merged bundle product.

Your fulfilment partner therefore receives the order exactly as the customer placed it — each garment, each size, each print file, as its own line. Nothing has to be unpicked on the production side.

Where do I see how much revenue the bundles brought in?

In your Shopify reports under Analytics, per discount.

The app’s own Overview page shows how often each discount was applied, but not the euro value. That is deliberate: reading order values would require access to your order data, which Shopify classifies as protected customer data. Printline Bundles does not ask for that access, so there is less of your data in someone else’s hands.

Still stuck?

Write to info@satorisoul.de. Include your shop domain and, if a discount is misbehaving, its name — that is usually enough to reproduce it.